The Official Online Store for SRM Stickers
  Shopping Cart Shopping Cart - 0 item(s) / Total: $0
Home†>†FAQs
 

FAQs

Who are we?

We are a retail store near SRM Headquarters. We LOVE their products and are honored to have been selected to be their official fulfiller of all of their online orders.

Are you in the San Diego area? Come and visit us!

 

Cool Scrapbook Stuff

10531 4S Commons Drive
#166-552
San Diego, CA 92127

We no longer have a business phone.

info@SRMStore.com


www.coolscrapbookstuff.com

 

 

When will my order ship?

Generally, orders ship within 2 business days of being placed, but often, orders will ship as early as the same day as it is placed. 

However, if there is a rare occasion where we are out of a product and shipment will be delayed, we will contact you to determine how you would like to proceed. 

 

IF YOU HAVE VINYL OR TWINE in your order, shipping could be delayed by as many as 5 extra days. Not always, but sometimes. We apologize for this inconvenience. If your order is time sensitive, please send us an email with the items you want prior to placing your order.

 

 

 

Do we make mistakes?? 

Nah!!! NEVER!!!

 

Ok - maybe, sometimes. If we made a mistake on your order, please just give us a shout out by phone or email!! We'll take care of it asap!

 

(858) 679-9100

info@SRMStore.com


 

 

Other Details:

Quantities:

Did you type in a quantity and were told that we didn't have that many? Check with us first! Due to a limitation in this program, all items must have a quantity in this program, but many are arbitrary. Send us an email: info@srmstore.com or start a ticket and we can check and edit the amount this system thinks we have.

 

Payments:

Currently we only accept payments through PayPal, but you can use PayPal even if you don't have a PayPal account. Just canít get it to work? Get your cart ready, enter your address, calculate shipping and leave the cart, then give us a call. We can take your credit card information over the phone. If you need to leave a message, we need the card number, expiration, 3 digit code, billing address and name on the card, plus a number to reach you at in case we have a problem.

 

Sales Tax:

If the order is being shipped to anywhere in the State of California, you will be charged sales tax.

 

Shipping:

We have shipping set up for both US Mail and UPS. If it's possible, the system will let you choose which you prefer. Due to limitations in this program, there might be several choices for you. Definitely check the drop-down to see if there is a cheaper option than the first one. See also the Shipping information (link can be found at the bottom of the page) for additional information.

 

Returns:

         Returns are accepted within 30 days of the order shipping to you.

         Please contact us at: info@SRMStore.com if you need to return something. Returns must be approved for any refunds.

         Return the items in the original packaging, preferably by a trackable method.

         Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. Call us to arrange these returns.

         You are responsible for shipping the products back to us.

 

Shipping & Handling Fees:

Currently, we only have shipping set up for the US, Canada, Australia, and a few European countries, but we will be expanding!! Let us know where you are located and we will see what we can work out!

 

There is no sales tax on Shipping Charges.

 

We do not charge handling fees!


Your Shopping Cart

If you have cookies enabled, your shopping cart should remain full even if you don't complete your transaction. However, it will automatically be deleted after 30 days. 

 

Problems?

If you run into a problem or see something wrong (an image missing, a price seems incorrect, etc), drop us a note!! While we review the system constantly, maybe we have missed something!!

 

 

Did we not answer a question that you have??
Email us! Info@SRMStore.com

 

We promise to reply!!



If you are looking for wholesale purchases, please contact SRM directly:

Their website is www.srmpress.com. Their phone number is (310) 306-1595.