Who are we?
We are a retail store near SRM Headquarters. We LOVE their
products and are honored to have been selected to be their official fulfiller
of all of their online orders.
Are you in the San Diego area? Come and visit us!
Cool Scrapbook Stuff
13268 Poway Road
Poway, CA 92064
When will my order ship?
Generally, orders ship within 2 business days of being
placed, but often, orders will ship as early as the same day as it is
However, if there is a rare occasion where we are out of a product and shipment
will be delayed, we will contact you to determine how you would like to
IF YOU HAVE VINYL OR TWINE in your order, shipping could be
delayed by as many as 5 extra days. Not always, but sometimes. We apologize for
this inconvenience. If your order is time sensitive, please send us an
email with the items you want prior to placing your order.
Do we make
Ok - maybe, sometimes. If we made a mistake on your order, please
just give us a shout out by phone or email!! We'll take care of it asap!
Did you type in a quantity and were told that we didn't have that
many? Check with us first! Due to a limitation in this program, all items must
have a quantity in this program, but many are arbitrary. Send us an email:
firstname.lastname@example.org or start a ticket and we can check and edit the amount this
system thinks we have.
Currently we only accept payments through PayPal, but you can use
PayPal even if you don't have a PayPal account. Just canít get it to work? Get
your cart ready, enter your address, calculate shipping and leave the cart,
then give us a call. We can take your credit card information over the phone. If you need to leave a message, we need the card number,
expiration, 3 digit code, billing address and name on the card, plus a number
to reach you at in case we have a problem.
If the order is being shipped to anywhere in the State of California,
you will be charged sales tax.
We have shipping set up for both US Mail and UPS. If it's
possible, the system will let you choose which you prefer. Due to limitations
in this program, there might be several choices for you. Definitely check the
drop-down to see if there is a cheaper option than the first one. See also the
Shipping information (link can be found at the bottom of the page) for
Returns are accepted within 30 days of the order shipping to you.
Please contact us at: info@SRMStore.com if you need to return
something. Returns must be approved for any refunds.
Return the items in the original packaging, preferably by a
Original delivery fees are refunded only if returns are for
defective products, products that were not described accurately, or incorrect
orders. Call us to arrange these returns.
You are responsible for shipping the products back to us.
Shipping & Handling Fees:
Currently, we only have shipping set up for the US, Canada, Australia,
and a few European countries, but we will be expanding!! Let us know where you
are located and we will see what we can work out!
There is no sales tax on Shipping Charges.
We do not charge handling fees!
Your Shopping Cart
If you have cookies enabled, your shopping cart should remain full even if you don't complete your transaction. However, it will automatically be deleted after 30 days.
If you run into a problem or see something wrong (an image
missing, a price seems incorrect, etc), drop us a note!! While we review the
system constantly, maybe we have missed something!!
Did we not answer a
question that you have??
Email us! Info@SRMStore.com
We promise to reply!!
If you are looking for
wholesale purchases, please contact SRM directly:
Their website is www.srmpress.com. Their phone number is (310)